Incident affecting the Forge and other components in the ODC portal

Incident Report for OutSystems

Postmortem

On October 23rd, 2026, between 06:40 and 09:50 UTC, users in the EMEA and APAC regions experienced an issue affecting Forge in ODC Portal, which was unavailable and displayed an error when accessed. Other areas of ODC Portal that depend on communication between regions were also affected, with users experiencing errors or slower performance in those areas as well.
The cause was routine maintenance on underlying servers, during which a traffic-routing setting directed most traffic to a single server that could not keep up with the load. This disrupted communication between regions.
The issue was first reported by customers. Once our team returned the affected part of our internal messaging infrastructure to normal operation at 9:50 UTC, normal service was restored.
To prevent a recurrence, we are correcting the routing setting so that traffic is always spread across all available servers, and adding monitoring that alerts us within minutes if a similar situation occurs.

We apologise for any disruption caused and thank you for your patience.

Posted Oct 23, 2026 - 15:55 UTC

Resolved

The issue affecting Forge and other components of the ODC Portal in the EMEA and APAC regions has been resolved. Users may have experienced errors or slower performance when accessing certain areas of ODC Portal. The cause was a maintenance-related configuration issue in our underlying infrastructure, and all services are now operating as expected.
Our team is continuing to work on measures to help prevent future recurrences. We apologise for any disruption caused and thank you for your patience.

Posted Oct 23, 2026 - 15:06 UTC

Monitoring

A fix has been applied to address the issue affecting Forge in the ODC Portal. Upon applying the fix, we confirmed this was also affecting other components in ODC Portal, such as the configuration of custom domains. Users may have experienced slowness or errors when accessing these areas of ODC Portal. This is no longer occurring and we are closely monitoring the platform to confirm full recovery.

We will provide updates as more information becomes available.

Posted Oct 23, 2026 - 10:40 UTC

Identified

We are currently investigating an issue affecting Forge in the ODC portal. Users in the EMEA and APAC regions may experience errors when accessing Forge in ODC Portal, displaying the message: "Sorry, something went wrong. Try refreshing the page. If the problem persists, let us know. (OS-FRGE-GEN-60028)". The Public Forge and Forge in O11 are working as expected.
Our team is actively working on a solution. We will provide an update once more details are available.

Posted Oct 23, 2026 - 08:25 UTC

This incident affected: Online Community (Forge).