Resolved -
This incident has been fully resolved and the applications login is now operating as expected. Thank you for your patience.
Jan 30, 12:43 UTC
Identified -
The cause of this issue has been identified and our team is currently working on a resolution. Users may continue to experience login failures while our team works on developing a fix.
Jan 30, 12:21 UTC
Update -
We are continuing to investigate this incident. Our technical teams are actively working to identify the root cause, and we will provide further information as soon as it becomes available. We appreciate your patience as we work toward a resolution.
Jan 30, 10:05 UTC
Update -
We have confirmed that no additional users are being impacted at this time. Our team is continuing to investigate the situation to determine the full scope and cause.
Jan 30, 01:28 UTC
Investigating -
We are investigating an issue in ODC affecting users in Europe (Frankfurt), Europe (London), and Israel (Central). Affected users may experience login failures when attempting to access their applications. Our team is currently working to address the situation.
Jan 29, 20:00 UTC
Resolved -
The incident affecting the ODC Mentor has been resolved, and all services are now operating normally. On January 27th, ODC Mentor experienced a service disruption. This was caused by an outage with an external cloud provider. We mitigated the impact by implementing infrastructure changes to bypass the affected provider services.
Jan 27, 18:20 UTC
Update -
While we await updates from our infrastructure provider, our teams are actively developing a fallback plan to mitigate the impact, through a non-affected region to restore functionality.
Jan 27, 15:22 UTC
Update -
We continue to investigate Mentor's unavailability for users in EMEA and APAC-based regions. We will provide an update as soon as more details are available.
Jan 27, 14:53 UTC
Update -
As per additional investigation from our team, we detected that Mentor is unavailable for users in EMEA and APAC-based regions. We are continuing to investigate this issue.
Jan 27, 13:23 UTC
Investigating -
We are currently investigating an issue where Mentor is unavailable for users in Asia Pacific (Singapore) and Europe (Frankfurt). This disruption is due to an underlying service outage with an external provider and may also impact users in other regions that rely on these services.
Our team is actively working to address the situation.
Jan 27, 12:53 UTC