Update - Our team has deployed an automated fix to systematically restore affected Personal Edition environments. Recovery is now in progress across all regions. The fix should handle recovery automatically. We are actively monitoring restoration progress and will confirm full resolution once the process completes. We will provide updates as more information becomes available.
Jul 21, 2026 - 22:36 UTC
Update - We have identified a temporary workaround that may help affected users restore access while the fix continues to roll out: publishing an application in your Personal Edition may temporarily help wake it up. If you are currently unable to wake your environment, please try publishing an application. We will provide further updates as the deployment progresses.
Jul 21, 2026 - 09:31 UTC
Identified - Our team has identified a resolution and is actively rolling out a fix. During the deployment, symptoms may persist while the fix reaches all affected regions. We will provide updates as more information becomes available.
Jul 21, 2026 - 07:16 UTC
Investigating - We are aware of a recurrence of issues affecting Personal Editions on ODC in several regions (US East, Europe, and Asia Pacific). Following the resolution we announced yesterday, some users have reported that they are still experiencing difficulties waking their environments from hibernation. Our team is actively investigating this recurrence and working to identify the cause. We will provide updates as more information becomes available.
Jul 21, 2026 - 02:13 UTC
ODC - Customer Apps & Data
Major Outage
US East / Virginia
Operational
Canada / Central
Operational
South America / São Paulo
Operational
Europe / Ireland
Operational
Europe / London
Operational
Europe / Frankfurt
Operational
Africa / Cape Town
Operational
Israel / Tel Aviv
Operational
Middle East / UAE
Major Outage
Asia Pacific / Mumbai
Operational
Asia Pacific / Singapore
Operational
Asia Pacific / Jakarta
Operational
Asia Pacific / Hong Kong
Operational
Asia Pacific / Seoul
Operational
Asia Pacific / Tokyo
Operational
Asia Pacific / Sydney
Operational
ODC - Platform and Portal
Major Outage
US East / Virginia
Operational
Canada / Central
Operational
South America / São Paulo
Operational
Europe / Ireland
Operational
Europe / London
Operational
Europe / Frankfurt
Operational
Africa / Cape Town
Operational
Israel / Tel Aviv
Operational
Middle East / UAE
Major Outage
Asia Pacific / Mumbai
Operational
Asia Pacific / Singapore
Operational
Asia Pacific / Jakarta
Operational
Asia Pacific / Hong Kong
Operational
Asia Pacific / Seoul
Operational
Asia Pacific / Tokyo
Operational
Asia Pacific / Sydney
Operational
ODC - Identity & Access Management
Major Outage
US East / Virginia
Operational
Canada / Central
Operational
South America / São Paulo
Operational
Europe / Ireland
Operational
Europe / London
Operational
Europe / Frankfurt
Operational
Africa / Cape Town
Operational
Israel / Tel Aviv
Operational
Middle East / UAE
Major Outage
Asia Pacific / Mumbai
Operational
Asia Pacific / Singapore
Operational
Asia Pacific / Jakarta
Operational
Asia Pacific / Hong Kong
Operational
Asia Pacific / Seoul
Operational
Asia Pacific / Tokyo
Operational
Asia Pacific / Sydney
Operational
OutSystems Personal Edition
Partial Outage
Customer Apps & Data
Partial Outage
Platform and Portal
Operational
Identity & Access Management
Operational
Mentor
Operational
US East / Virginia
Operational
Canada / Central
Operational
South America / São Paulo
Operational
Europe / Ireland
Operational
Europe / London
Operational
Europe / Frankfurt
Operational
Africa / Cape Town
Operational
Israel / Tel Aviv
Operational
Middle East / UAE
Operational
Asia Pacific / Mumbai
Operational
Asia Pacific / Singapore
Operational
Asia Pacific / Jakarta
Operational
Asia Pacific / Hong Kong
Operational
Asia Pacific / Seoul
Operational
Asia Pacific / Tokyo
Operational
Asia Pacific / Sydney
Operational
Online Community
Operational
Home
Operational
Forums
Operational
Forge
Operational
Learn
Operational
Ideas
Operational
Support Portal
Operational
Other OutSystems Services
Operational
Mobile Application Build Service
Operational
AI Mentor Studio
Operational
Workflow Builder
Operational
Integration Builder
Operational
Operational
Degraded Performance
Partial Outage
Major Outage
Maintenance
Past Incidents
Jul 22, 2026
No incidents reported today.
Jul 21, 2026
Unresolved incident: Recurrence of the incident affecting Personal Editions on ODC in several regions.
Resolved -
This incident has been resolved. ODC Personal Editions are now operating normally. If you have not yet done so, please access your Personal Edition by clicking "Wake Up" in the ODC Portal. If you experience any issues, our support team is available to assist. Thank you for your patience.
Jul 20, 17:37 UTC
Identified -
The issue has been identified. There is a bug in the synchronization between internal systems that operate the wake-up process. We are now working on correcting this to allow Personal Editions to be woken up successfully.
Jul 20, 15:41 UTC
Investigating -
We are aware of an issue affecting Personal Editions on ODC in at least three different regions (US East (Ohio), Asia Pacific (Singapore) and Europe (Ireland). Users are experiencing difficulties waking their environments from hibernation, with environments either returning to hibernated state or remaining indefinitely in the wake-up process. Our team is currently investigating its cause. We will provide an update as soon as more details are available.
Jul 20, 11:46 UTC