Partial System Outage

ODC - Customer Apps & Data Major Outage
US East / Virginia Operational
Canada / Central Operational
South America / São Paulo Operational
Europe / Ireland Operational
Europe / London Operational
Europe / Frankfurt Operational
Africa / Cape Town Operational
Israel / Tel Aviv Operational
Middle East / UAE Major Outage
Asia Pacific / Mumbai Operational
Asia Pacific / Singapore Operational
Asia Pacific / Jakarta Operational
Asia Pacific / Hong Kong Operational
Asia Pacific / Seoul Operational
Asia Pacific / Tokyo Operational
Asia Pacific / Sydney Operational
ODC - Platform and Portal Major Outage
US East / Virginia Operational
Canada / Central Operational
South America / São Paulo Operational
Europe / Ireland Operational
Europe / London Operational
Europe / Frankfurt Operational
Africa / Cape Town Operational
Israel / Tel Aviv Operational
Middle East / UAE Major Outage
Asia Pacific / Mumbai Operational
Asia Pacific / Singapore Operational
Asia Pacific / Jakarta Operational
Asia Pacific / Hong Kong Operational
Asia Pacific / Seoul Operational
Asia Pacific / Tokyo Operational
Asia Pacific / Sydney Operational
ODC - Identity & Access Management Major Outage
US East / Virginia Operational
Canada / Central Operational
South America / São Paulo Operational
Europe / Ireland Operational
Europe / London Operational
Europe / Frankfurt Operational
Africa / Cape Town Operational
Israel / Tel Aviv Operational
Middle East / UAE Major Outage
Asia Pacific / Mumbai Operational
Asia Pacific / Singapore Operational
Asia Pacific / Jakarta Operational
Asia Pacific / Hong Kong Operational
Asia Pacific / Seoul Operational
Asia Pacific / Tokyo Operational
Asia Pacific / Sydney Operational
OutSystems Personal Edition Operational
Customer Apps & Data Operational
Platform and Portal Operational
Identity & Access Management Operational
Mentor Operational
US East / Virginia Operational
Canada / Central Operational
South America / São Paulo Operational
Europe / Ireland Operational
Europe / London Operational
Europe / Frankfurt Operational
Africa / Cape Town Operational
Israel / Tel Aviv Operational
Middle East / UAE Operational
Asia Pacific / Mumbai Operational
Asia Pacific / Singapore Operational
Asia Pacific / Jakarta Operational
Asia Pacific / Hong Kong Operational
Asia Pacific / Seoul Operational
Asia Pacific / Tokyo Operational
Asia Pacific / Sydney Operational
Online Community Operational
Home Operational
Sign-Up Operational
Forums Operational
Forge Operational
Learn Operational
Ideas Operational
Support Portal Operational
Other OutSystems Services Operational
Mobile Application Build Service Operational
O11 Code Quality Operational
Workflow Builder Operational
Integration Builder Operational
Operational
Degraded Performance
Partial Outage
Major Outage
Maintenance

Oct 14, 2026

No incidents reported today.

Oct 13, 2026

Issue Affecting User Sign in
Postmortem - Read details
Oct 13, 12:08 UTC
Resolved - This incident has been resolved. Sign-in and password resets on ODC are expected to work as normal since we applied the fix. If you continue to experience sign-in issues, please contact OutSystems Support.

We apologize for any disruption caused and thank you for your patience.
Oct 13, 10:30 UTC
Monitoring - A fix has been applied for the issue affecting sign-in to ODC across multiple regions. Users of affected organisations should now be able to log in to ODC and to their applications using built-in authentication as normal, without needing to enter their email address in lowercase.

We are monitoring the platform and confirming recovery with affected users.
Oct 12, 19:35 UTC
Identified - We have identified the cause of the issue affecting user sign-in and password resets on ODC, and a fix has been developed and is now being rolled out. Until the fix has reached all affected users, sign-in problems may persist.

In the meantime, affected users should continue to sign in (or request a password reset if required) using an email address entirely in lowercase letters. This should completely mitigate the issue for that user.

We will provide updates as more information becomes available.
Oct 12, 14:32 UTC
Investigating - We are investigating an issue where users are unable to sign in to ODC Portal, ODC Studio and applications in runtime. Users may receive an “Incorrect Username or password” error message when using seemingly valid credentials. This also prevents the successful reset of passwords. This issue is affecting multiple customers.

As a workaround, affected users should sign in (or request a password reset if required) using an email address entirely in lowercase letters. This should completely mitigate the issue for that user. If these issues persist when using all-lowercase emails, it should not be related to this issue.

Our team is actively working to resolve the problem as quickly as possible and will provide updates as more information becomes available.
Oct 12, 12:31 UTC

Oct 12, 2026

Oct 11, 2026

No incidents reported.

Oct 10, 2026

No incidents reported.

Oct 9, 2026

No incidents reported.

Oct 8, 2026

No incidents reported.

Oct 7, 2026

No incidents reported.

Oct 6, 2026

Issue Affecting Application Publishing in Asia Pacific, Mumbai region
Postmortem - Read details
Oct 6, 13:48 UTC
Resolved - The issue affecting application publishing in ODC in the Asia Pacific, Mumbai region has been resolved. A fix has been applied and publishing from ODC Studio is now working as expected.
We apologise for any disruption caused and thank you for your patience.
Oct 6, 08:37 UTC
Monitoring - We have identified the cause of the issue affecting application publishing in ODC in the Asia Pacific, Mumbai region. The issue was linked to a fault in a supporting service involved in retrieving application configurations, and corrective action has now been applied.
Error rates have returned to normal, and users should now be able to publish applications from ODC Studio. We are closely monitoring the platform and confirming full recovery with affected users, and will provide a further update once the incident is fully resolved.
Oct 5, 11:55 UTC
Investigating - We are investigating an issue affecting application publishing in ODC in the Asia Pacific, Mumbai region. Users may experience intermittent failures when publishing applications from ODC Studio, with an error related to fetching application configurations.
Our team is actively investigating the cause and will provide updates as more information becomes available.
Oct 5, 10:26 UTC

Oct 5, 2026

Oct 4, 2026

No incidents reported.

Oct 3, 2026

No incidents reported.

Oct 2, 2026

No incidents reported.

Oct 1, 2026

No incidents reported.

Sep 30, 2026

Incident affecting Personal Edition login in Asia Pacific (Singapore)
Postmortem - Read details
Sep 30, 13:57 UTC
Resolved - The issue affecting login to Personal Environments in the Asia Pacific (Singapore) region has been resolved. The fix has now been applied to all affected accounts, and users are able to log in again without encountering the "Login with external provider failed" error.
We apologise for any disruption caused and thank you for your patience.
Sep 30, 13:40 UTC
Update - We have applied the fix to a first set of affected accounts in the Asia Pacific (Singapore) region and confirmed that users on those accounts are able to log in to their Personal Environments again. The remaining affected accounts have not yet been updated, and users on those accounts will continue to see the "Login with external provider failed" error until the fix is applied.

We will provide a further update as more information becomes available.
Sep 29, 18:23 UTC
Identified - We have identified the cause of the issue affecting login to Personal Environments in the Asia Pacific (Singapore) region. The problem is related to a configuration issue with the external login provider for affected accounts.
Some users may still experience the previously reported "Login with external provider failed" error while the fix is completed across all affected accounts.
Our team is actively working to finish the resolution and will provide a further update once more information is available.
Sep 29, 11:41 UTC
Investigating - We are investigating an issue impacting ODC Personal Editions in the Asia Pacific (Singapore) region. Users may be unable to log in to their personal environments and may encounter the error message "Login with external provider failed."
Our team is actively investigating the issue and will provide further updates as soon as more information becomes available.
Sep 29, 09:00 UTC
Incident affecting data preview in ODC Studio and runtime applications
Postmortem - Read details
Oct 6, 13:47 UTC
Resolved - The issue that prevented ODC users across multiple regions from previewing data in ODC Studio, and that may also have caused errors in application runtime, has been resolved.
A fix was applied and our team has monitored the platform to confirm full recovery. Data preview is working as expected and all services are operating normally.
We apologise for any disruption caused and thank you for your patience.
Sep 30, 11:32 UTC
Monitoring - The fix has now been fully applied across all affected regions, and error rates have returned to normal levels. Users should once again be able to preview data in ODC Studio and access their applications as expected.

We are continuing to monitor the platform closely and are confirming full recovery with affected users. We will provide a further update once we have confirmed the incident is fully resolved.
Sep 29, 16:52 UTC
Identified - We have identified the cause of this issue as a recent database authentication update that failed validation during rollout. The update has been reverted, and a fix is currently being deployed.
As the fix is applied across affected regions, users may still experience difficulty previewing application data in ODC Studio or encounter errors when accessing their applications.
We will provide an update as soon as more information becomes available.
Sep 29, 11:36 UTC
Investigating - We are investigating an issue affecting ODC users across multiple regions. Users are currently unable to preview data in ODC Studio and may also encounter errors in application runtime. The issue is associated with the error message: "FATAL: PAM authentication failed for user "osruntime"".
Our engineering team is actively investigating the issue, and we will provide an update as soon as more information is available.
Sep 29, 10:49 UTC
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