Resolved -
This incident has been resolved. The issue was caused by a recent platform update that could prevent a timer's status from being recorded correctly after it ran, leaving it in a pending state. Our team has corrected this and confirmed that timers are executing as expected across the affected regions. We apologise for any disruption caused and thank you for your patience.
Aug 26, 16:33 UTC
Monitoring -
A solution has been applied to resolve this issue. We will continue monitoring this situation to ensure full recovery. We will provide updates as more information becomes available.
Aug 26, 06:56 UTC
Investigating -
We are currently investigating an issue that may cause delays in the execution of timers for some applications. Some timers may remain pending longer than expected. We will provide an update as soon as we have more information.
Aug 26, 05:16 UTC
Resolved -
This incident has been resolved. The issue affecting application deployments in ODC Portal has been mitigated, and deployments are operating normally.
Users attempting to deploy an application to another stage should no longer encounter the error OS-STGC-60005. Our monitoring shows no further occurrences of this error since 16:23 UTC.
We apologise for the disruption this caused to deployment activities.
Aug 24, 19:12 UTC
Monitoring -
A fix has been applied to address the issue affecting application deployments in ODC Portal, and we are seeing initial signs of recovery. Users attempting to deploy an application to another stage should progressively stop encountering the error OS-STGC-60005.
We are now monitoring the platform across the affected regions to confirm full recovery. We will provide updates as more information becomes available.
Aug 24, 18:07 UTC
Investigating -
We are investigating an issue affecting application deployments in ODC Portal. Some users attempting to deploy an application to another stage may see the error message: "An error occurred while getting the generated code from revision. (OS-STGC-60005)". The issue may be intermittent and is currently affecting users across multiple regions. Our team is actively investigating the cause. We will provide an update as soon as more information is available.
Aug 24, 14:57 UTC
Resolved -
This incident has been resolved. The issue affecting Mentor in the ODC Portal was caused by an outdated permission check that remained in place after a recent change to how the service communicates internally. Our team has removed that check and confirmed that generating and editing applications using Mentor is working as expected across the affected regions. We apologise for any inconvenience caused.
Aug 21, 16:20 UTC
Monitoring -
Our team has implemented a fix for the issue affecting Mentor in the ODC Portal, which was caused by a recent change to the service. We have confirmed that generating and editing applications using Mentor is working again across the affected regions, and we are continuing to monitor. We will provide a further update once monitoring is complete.
Aug 21, 14:03 UTC
Investigating -
We are currently investigating an issue where users are unable to generate and edit applications using Mentor in the ODC Portal, due to the error OS-IDE-CONVERSATIONAL-50035. This issue is impacting multiple regions. Mentor in Studio remains functional. Our team is actively investigating the issue, and we will provide updates as more information becomes available.
Aug 21, 10:54 UTC