Issue Affecting Application Publishing in Asia Pacific, Mumbai region

Incident Report for OutSystems

Postmortem

On October 5th, 2026, we experienced an issue affecting application publishing in ODC in the Asia Pacific, Mumbai region. The issue was first reported at approximately 08:39 UTC. Users experienced intermittent failures when publishing applications from ODC Studio, with an error related to fetching application configurations. Some users also saw related errors when viewing application configurations in ODC Portal. Service was fully restored at approximately 11:22 UTC.
The issue was caused by a fault in one of our internal platform components serving the region, which stopped it from responding to some of the requests needed to publish applications. Because only some requests were affected, failures were intermittent and did not impact every user at all times.
The issue was detected through customer reports. Our team investigated, identified the affected component and restored it, after which publishing returned to normal.
We apologise for any disruption caused and thank you for your patience.

Posted Oct 06, 2026 - 13:48 UTC

Resolved

The issue affecting application publishing in ODC in the Asia Pacific, Mumbai region has been resolved. A fix has been applied and publishing from ODC Studio is now working as expected.
We apologise for any disruption caused and thank you for your patience.
Posted Oct 06, 2026 - 08:37 UTC

Monitoring

We have identified the cause of the issue affecting application publishing in ODC in the Asia Pacific, Mumbai region. The issue was linked to a fault in a supporting service involved in retrieving application configurations, and corrective action has now been applied.
Error rates have returned to normal, and users should now be able to publish applications from ODC Studio. We are closely monitoring the platform and confirming full recovery with affected users, and will provide a further update once the incident is fully resolved.
Posted Oct 05, 2026 - 11:55 UTC

Investigating

We are investigating an issue affecting application publishing in ODC in the Asia Pacific, Mumbai region. Users may experience intermittent failures when publishing applications from ODC Studio, with an error related to fetching application configurations.
Our team is actively investigating the cause and will provide updates as more information becomes available.
Posted Oct 05, 2026 - 10:26 UTC
This incident affected: ODC - Platform and Portal (Asia Pacific / Mumbai).