On June 26, 2026, a code deployment intended to improve our system's infrastructure inadvertently introduced a sorting issue that affected the deployment stage ordering on the ODC platform. This issue prevented several customers from deploying applications through their expected deployment stages. We identified the root cause on June 29 and immediately implemented a fast-track fix. When further investigation revealed the issue persisted for additional customers due to a deeper underlying cause, we deployed a comprehensive fix on June 30 that fully resolved the problem across all affected tenants. All impacted customers have been verified as fully operational, and their applications can now be deployed normally through all stages.
Posted Jul 02, 2026 - 08:15 UTC
Resolved
The incident has been resolved. The fix has been successfully applied across all affected regions, and we have verified that deployment pipelines are now operating with the correct stage ordering. We received direct confirmation from affected customers and have seen no further reports since the fix was implemented. We apologise for any disruption caused and thank you for your patience.
Posted Jun 29, 2026 - 18:07 UTC
Monitoring
We have applied a solution to resolve the configuration issue affecting deployment pipelines across multiple regions. We are now monitoring the platform closely to ensure that application promotions are functioning correctly and that all systems have fully recovered.
Posted Jun 29, 2026 - 13:52 UTC
Update
We are continuing to work on a fix for this issue.
Posted Jun 29, 2026 - 11:21 UTC
Update
We are continuing to work on implementing the fix for the configuration issue affecting deployment pipelines across multiple regions. While the mitigation actions are being executed, users may still experience issues promoting applications or see incorrect ordering in their deployment stages. We remain focused on resolving this as quickly as possible and will provide another update once the solution has been fully rolled out.
Posted Jun 29, 2026 - 10:43 UTC
Identified
The root cause has been found and linked to a misconfigured code that was deployed recently, which was then used to update the environment configuration orders. Mitigation actions will be implemented soon. We appreciate your patience while the fix is being fully rolled out.
Posted Jun 29, 2026 - 07:46 UTC
Investigating
We are currently investigating an issue where users are experiencing difficulties promoting applications through their deployment pipelines due to an incorrect ordering of deployment stages. This issue is affecting users across several regions. We are working to resolve the problem as quickly as possible and will provide updates as more information becomes available.
Posted Jun 29, 2026 - 04:28 UTC
This incident affected: ODC - Platform and Portal (US East / Virginia, Europe / Frankfurt, Asia Pacific / Tokyo, Asia Pacific / Sydney).