Incident affecting 1-Click Publish functionality

Incident Report for OutSystems

Postmortem

On December 8th, we experienced an issue that affected application publishing. This resulted in users being unable to publish any applications in the Development stage across all regions, encountering the error code OS-DPL-40802 (Deployment timeout).

The root cause of the incident was a new version of an internal service that was deployed around the same time the problem started. This new version contained changes that caused application deployments to fail.

The issue was resolved by reverting the internal service to the previous stable version.

Posted Dec 11, 2025 - 16:26 UTC

Resolved

This incident has been fully resolved and application deployments are now operating as expected. Our team will continue to investigate the root cause. Thank you for your patience.

Posted Dec 08, 2025 - 11:12 UTC

Investigating

We are aware of an issue impacting the 1-Click Publish (1CP) functionality. Customers may be experiencing error "OS-DPL-40802". This issue is affecting our customers in all regions.

Our team is currently investigating the cause. We will provide an update as soon as more details are available.

Posted Dec 08, 2025 - 10:15 UTC

This incident affected: ODC - Platform and Portal (US East / Virginia, Canada / Central, South America / São Paulo, Europe / Ireland, Europe / London, Europe / Frankfurt, Israel / Tel Aviv, Middle East / UAE, Asia Pacific / Mumbai, Asia Pacific / Singapore, Asia Pacific / Jakarta, Asia Pacific / Seoul, Asia Pacific / Tokyo, Asia Pacific / Sydney).