Incident affecting 1CP operations in Europe Central region (Frankfurt)

Incident Report for OutSystems

Postmortem

On January 22nd, between 15:00 UTC and 17:00 UTC, an incident affected ODC in the Europe (Frankfurt) region. Users experienced issues with One-Click Publish, specifically resulting in build timeouts and publish failures.

The issue was caused by a communication failure between the internal queuing system and the Build Service, which prevented build processes from completing.

Our team resolved the incident by restarting the Build Service and restoring communication. Normal service has been restored, and we are evaluating measures to improve system resilience moving forward.

Posted Jan 27, 2026 - 11:35 UTC

Resolved

This incident has been fully resolved and the 1-Click Publish feature is now operating as expected. Thank you for your patience.

Posted Jan 22, 2026 - 16:52 UTC

Monitoring

A solution has been applied to resolve this issue.
We are now monitoring to ensure full recovery.

Posted Jan 22, 2026 - 16:19 UTC

Investigating

We are aware of an issue affecting 1-Click Publish feature in Europe Central region (Frankfurt).
Customers in this region may experience a build timeout in publish operations.
Our team is currently investigating its cause. We will provide an update as soon as more details are available

Posted Jan 22, 2026 - 15:29 UTC

This incident affected: ODC - Platform and Portal (Europe / Frankfurt).