On January 30th, several ODC customers experienced intermittent issues where the username attribute was missing data from the User entity within applications.
The cause was identified as a bug in a recent release of an identity component. This issue prevented specific user and identity provider data from correctly populating the Username Attribute.
The incident was resolved by rolling back the affected release. A corrected version has since been deployed to ensure consistent data availability and prevent future occurrences.
Posted Feb 06, 2026 - 14:39 UTC
Resolved
This incident has been fully resolved and the applications login is now operating as expected. Thank you for your patience.
Posted Jan 30, 2026 - 12:43 UTC
Identified
The cause of this issue has been identified and our team is currently working on a resolution. Users may continue to experience login failures while our team works on developing a fix.
Posted Jan 30, 2026 - 12:21 UTC
Update
We are continuing to investigate this incident. Our technical teams are actively working to identify the root cause, and we will provide further information as soon as it becomes available. We appreciate your patience as we work toward a resolution.
Posted Jan 30, 2026 - 10:05 UTC
Update
We have confirmed that no additional users are being impacted at this time. Our team is continuing to investigate the situation to determine the full scope and cause.
Posted Jan 30, 2026 - 01:28 UTC
Investigating
We are investigating an issue in ODC affecting users in Europe (Frankfurt), Europe (London), and Israel (Central). Affected users may experience login failures when attempting to access their applications. Our team is currently working to address the situation.
Posted Jan 29, 2026 - 20:00 UTC
This incident affected: ODC - Customer Apps & Data (Europe / London, Europe / Frankfurt, Israel / Tel Aviv).