Issue Affecting Publish Operations on ODC

Incident Report for OutSystems

Postmortem

On November 3rd, between approximately 09:00 UTC and 13:44 UTC, some ODC users in the Asia Pacific / Sydney region experienced slower performance and even timeout errors when publishing applications.

The disruption was traced to a transient fault in the cloud provider’s underlying infrastructure, affecting a small part of the capacity used for publishing in the region. The fault intermittently delayed network traffic, preventing some publishing operations from completing within the standard timeframe. Normal service was restored at 13:44 UTC, and publishing operations have been completing successfully within expected periods of time since that time.

We apologize for any disruption caused and thank you for your patience.

Posted Nov 06, 2026 - 13:32 UTC

Resolved

This incident has been resolved. Publish operations on ODC in the Asia Pacific / Sydney region have been operating normally since 13:44 UTC, and users should no longer encounter intermittent Deployment Timeout errors (OS-DPL-40802) when publishing.

Our team is continuing to investigate the underlying cause and will share further details in a post-mortem.
We apologize for any disruption caused and thank you for your patience.

Posted Nov 03, 2026 - 21:20 UTC

Update

Posted Nov 03, 2026 - 21:18 UTC

Monitoring

We have observed Publish Operations on ODC in the Asia Pacific / Sydney region returning to normal, and publishing attempts are now completing as expected.

We are continuing to monitor the platform closely to confirm that the service remains stable, and will provide updates as more information becomes available.

Posted Nov 03, 2026 - 15:56 UTC

Investigating

We are investigating an issue affecting Publish Operations on ODC in the Asia Pacific / Sydney region. Users in this region may experience intermittent Deployment Timeout errors (OS-DPL-40802) when publishing, while reattempts to publish may then finish successfully in a short amount of time. Other regions are not affected by this.

Our team is actively investigating and will provide updates as more information becomes available.

Posted Nov 03, 2026 - 14:16 UTC

This incident affected: ODC - Platform and Portal (Asia Pacific / Sydney).