On November 26th, an issue was experienced affecting Personal Editions users, resulting in users seeing a “no permissions” page and being unable to use their Personal Edition environments. Normal service was restored at 21:00 UTC.

The incident was caused by the reconfiguration step used to fix an earlier issue. This step correctly re-applied the Identity Provider (IdP) but also unintentionally made the affected Personal Editions environments available for re-assignment. As a result, many of the previously fixed Personal Editions were re-assigned to "second" users who were created without any permissions upon first login, leading to the “no permissions” screen.

To prevent new occurrences, all Personal Editions environments created during the faulty period that had gone through the reconfiguration were discarded. Impacted users were proactively informed and instructed to request a new Personal Edition.