On November 18th, we experienced an issue that prevented users with Personal Editions from accessing the ODC Portal login page. Customers who were affected saw the error message: "Something unexpected happened during login. Please try logging in again using a new tab or a different browser". Normal service was restored at 11:09 AM UTC.
The incident was caused by a recent system update that introduced an error in how login data was processed. Full access was restored after we reverted the affected system component to its previous version. We apologize for the inconvenience this caused.